1. Failed processing and returned usage
When Nolpop records that a paid processing request failed because of a product error, the usage deducted for that request is returned to the account balance.
A result kept and used after a visible quality warning is not automatically treated as a failed request. Contact us if the usage record does not match what happened.
2. Subscription cancellation
A subscription may be cancelled before its next renewal. Cancellation stops future renewal and does not by itself refund the current billing period.
Any access or usage remaining after cancellation follows the plan terms shown when the subscription was purchased.
3. Refund requests
We review requests involving a duplicate charge, an incorrect charge, or a service issue that materially prevented use of a paid purchase. The law that applies to the buyer may provide additional cancellation or refund rights.
Used usage packs and completed processing are generally not refundable unless required by law or the purchase was affected by an error for which Nolpop is responsible.
4. How to request help
Use the contact page and include the account email, purchase date, invoice or payment reference, and a short description of the issue.
Do not send full payment card details, passwords, or a client's private site photo. We may ask for additional information needed to verify the account or transaction.
5. Refund method
Approved refunds are sent to the original payment method unless law requires another method. Banks and payment providers control when the credit appears after it is issued.
Returned product usage is added to the account balance and is not paid out as cash unless required by law.