Refund policy

1. Failed runs

If a tool run fails, the credits it used come back automatically. A result you don't like doesn't count as a failed run. If your credit history doesn't match what happened, contact us.

2. Top-up credits

Within 7 days of payment, if you haven't used any of the credits you topped up, we'll refund the full amount. Once you've used any of them, or after 7 days, they aren't refundable, unless a fault on our side kept you from using them.

3. Plans

Within 7 days of a first or renewal payment, if you haven't used any of the credits that payment gave you, we'll refund it in full and cancel the plan.

Otherwise, cancelling doesn't refund the period you've paid for, and you can keep using the plan until that period ends.

4. Sign-up and returned credits

Credits you received for signing up, and credits returned after a failed run, aren't refundable.

5. Payment errors

If the same item was charged twice, or you were charged a different amount from the one shown, we'll cancel the charge as soon as we've checked it.

6. How refunds are made

We refund by cancelling the Kakao Pay payment, within 3 business days of confirming your request. When the money reaches you depends on your card company or bank.

Credits from a refunded payment are taken back.

7. How to ask

Email shin@sognoragroup.com with your account email, the payment date and the amount. Don't send card numbers or passwords.